Terms & Conditions

Terms and Conditions

Product availability

Mudfoot and Scruff will do it’s best to keep the website up to date at all times.  However we cannot guarantee that items shown are still available.  Mudfoot and Scruff aim to process your order within 24 hours of its receipt, subject to availability.
Please bare in mind that we are a small family business, so if you wish to check that a product is in stock before you order online then please don’t hesitate to phone us on 0207 241 3009 during shop opening hours.

Processing your order

If the products you have ordered are out of stock we will contact you on the email address you supply when placing your order.  If we cannot contact you, or we do not receive a response, then we will process any remaining parts of your order. We will not supply a substitute product without your express authority.


In order to take your payment we will transfer you to our Credit Card processing service provided by Barclaycard. 

Mudfoot and Scruff accepts most major credit and debit cards both in store and online.  Payment will be debited from your account prior to the order being dispatched to you.  All credit/debit card-holders are subject to validation checks and authorization by the card issuer.  In the event of a card refusal we will not accept the order, and we will not be liable for delay or non-delivery.

Please note that we do not store customer's credit card details within our website database.

Delivery and postage

Standard delivery charge to mainland UK is £6.00 for shoes/ £8 for boots.

We dispatch items by Royal Mail 1st Class Recorded Delivery service which will require a signature on delivery. Delivery is FREE of charge on orders of £150 and above.  Please allow 3-4 working days except in festive periods when it may take longer.

If you wish to track your parcel, please contact us and we will check on the status of the delivery for you. 

Free postage only applies to original orders, not exchanges.

Next day delivery service to mainland UK is £12.00 for shoes/ £15 for boots.

It can be really exciting buying a new pair of shoes and we understand that you might need them urgently.  If this is the case we can send them with Royal Mail's Special Delivery service. Next day delivery is only possible on orders received before midday and is subject to where the particular stock is held. Please contact us on 020 7241 3009 to check this before ordering.

European & International delivery

We are happy to deliver to other countries in the world. Deliveries to European countries are charged at £15.00 for shoes / £19.00 for boots and will require a signature on delivery.  Please allow 7 – 14 days for your delivery. Deliveries to countries outside of Europe are charged at £19.00 for shoes / £33.00 for boots and will require a signature on delivery.  Please allow 7 – 14 days for your delivery.

Please note that orders dispatched to countries outside the EU may be subject to import duty or sales tax levied as they enter the destination country. Mudfoot and Scruff has no control over such charges and it is the recipient's responsibility to pay them.

Returns policy

You may cancel your order at any time prior to receiving a dispatch email from us. Should you wish to cancel your order, simply email us on sales@mudfootandscruff.co.uk.

Mudfoot and Scruff are happy to offer a full refund or exchange on any item that you are not satisfied with within 14 days of receipt.  Please note this applies only to ITEMS BOUGHT ON THE WEBSITE.  For items bought in store we offer exchange or credit note for items returned within 14 days.  We will only accept returned items in their original condition, unworn/unused, with all tags as applicable, and in the original packaging.

All sale items purchased are non refundable.  However, we will exchange a returned sale item BOUGHT ON OUR WEBSITE or will provide a voucher for the full amount for future use at Mudfoot and Scruff. We can only exchange an item subject to availability.  Please note that sale items bought in store are not exchangeable. 

How to return an item

If you wish to return an item please email us at sales@mudfootandscruff.co.uk to obtain a returns authorisation number which should be clearly written on the returns form.

If you would like to exchange an item for an alternative one please call us on 020 7241 3009 to let us know what replacement you would like. This will then be reserved for you and sent out when we receive the items you are returning. Please return the unwanted item, together with your completed returns form and original receipt to:

Mudfoot and Scruff, 166 Stoke Newington Church Street, London N16 0JL.

Items should be sent by insured registered post and securely packaged. We strongly recommend that you obtain proof of postage as Mudfoot and Scruff will not accept responsibility for goods lost or damaged during delivery.

All exchanges are charged at the same postage prices as our normal deliveries.

Replacement of faulty goods will be posted free of charge.

Returning Gifts

If you have received an item from Mudfoot and Scruff as a gift you can return it in exchange for another item. Please be aware that you will be required to pay any difference in cost and any additional delivery, taxes and import duties.


Once we have received the goods in 'as sold' condition, we will refund your credit/debit card excluding the original postage costs within 14 days.


Terms of website use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Information about us

www.mudfootandscruff.co.uk  is a site operated by Mudfoot and Scruff.  ("We"); we are a Limited company registered in England and Wales under registration number 6658723. Our registered office is 166 Stoke Newington Church Street London N16 0JL.  Our VAT number is 937323517.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

∑     All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

∑     Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

∑     loss of income or revenue;

∑     loss of business;

∑     loss of profits or contracts;

∑     loss of anticipated savings;

∑     loss of data;

∑     loss of goodwill;

∑     wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy www.mudfootandscruff.co.uk/privacypolicy  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information. 

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. 

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trade marks

Mudfoot and Scruff is a UK registered trade mark of Mudfoot and Scruff Ltd.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact info@mudfootandscruff.co.uk

Or write to us at:

Mudfoot and Scruff,

166 Stoke Newington Church Street,


N16 0JL

00 44 (0) 207 4213009


Thank you for visiting our site.

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